T&C’s – FIXED LTE

TheWifiBros™ is a reseller partner of Internet products offered by many and major ISP’s in the South African region. All clients that sign up for our Fixed LTE Products will be subjected to the below Terms and Conditions for the delivery of the service.

 

MTN Fixed LTE

MTN Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ and no minimum speeds are guaranteed. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a calendar months’ notice and must be submitted via email to online@wifibros.co.za, cancellations cannot be set on the last 2 days of each month. The service can be set to upgrade or downgrade at any time (before the 25th of each month) but the new service will only be effective from the 1st of the following month provided no Service Change rules are in place.

 

You are able to purchase additional data should your monthly allocation run out. This is a once off purchase which you pay for immediately via online or our support contacts. Unused topup data will rollover for one month. E.g. Purchase 10GB of Topup data on 15 October, 6GB is used up until 31 October, the remaining 4GB will be carried over to November and will be available to use up until 30 November, thereafter it will fall away. Data that has over run the available data total will be deducted from your next top-up. Example, 100GB purchased, 105GB used before capping takes place, top-up with 10GB only 5GB will be allocated.

 

Unused monthly data as well as topup data will rollover for 1 month. At the start of each month the rolled over data (monthly and topup) will be used first, once exhausted the monthly allocation will be used.

 

Night time data (where applicable) is free data that is available to use everyday between 12am and 6am. Data used during these hours will be deducted from the Night time available data balance. When Night time data is depleted, the available monthly data will be used. Night time data is Promotional data and TheWifiBros™ reserves the right to withdraw it should it be deemed necessary.

 

This service is a Fixed LTE service which is only available on LTE Technology (excludes 3G and 2G technologies). The service is only available at pre-defined locations as provided by MTN. During the signup process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. MTN will allow one change in location per year, please provide us with 30 days’ notice thereof in order for us to submit the request timeously. Should the new location not be within MTN Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.

 

MTN have specific hardware requirements, as such the devices supplied by TheWifiBros™ with the MTN Fixed LTE service are those approved by ICASA and MTN.

 

Should a client opt to purchase their own device it must be one of the MTN approved Cat6 devices listed below, please note that using a non-approved device will result in the service being blocked.

 

  • Huawei B618
  • Huawei B525
  • Huawei B612
  • ZTE MF286C

 

The approved LTE Devices carry a 12-month Warranty if ordered through TheWifiBros™ with their SIM, device warranty claims for the Recommended LTE Devices will be handled by TheWifiBros™ who will deal directly with the Supplier on the client’s behalf.

 

In line with the Consumer Protection Act, TheWifiBros™ has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the router is returned within 5 days from delivery it will be refunded or replaced with a new unit provided the unit is returned in the same condition it was received. The cost of returning the device is the responsibility of the client and will be charged to the clients account.

 

On the day of purchase a prorata invoice and prorata data will be allocated and debited accordingly. The payment methods that will be accepted for the purchase and renewal of the service are Credit Card and Debit Order, please note that any other services already on the Profile which the purchase is being made on will automatically update to Credit Card/Debit Order. The SIM and Device will be delivered within 7 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 48 hours from the time the SIM Card is inserted into the device for the data to be allocated.

 

The purchase of the MTN Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to TheWifiBros™, as such please be advised that your personal details will be received by the courier, courier company and TheWifiBros™. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

 

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

 

Telkom Fixed LTE

Telkom Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 10Mbps and 50Mbps. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months’ notice (promotions may carry additional t’s & c’s) and must be submitted via the Control Panel, cancellations cannot be set on the last 2 days of each month. The service can be set to upgrade or downgrade at any time (except the last 2 days of each month) but the new service will only be effective from the 1st of the following month. The monthly data is referred to as anytime data, free data which can be used between 12am and 7am is referred to as night surfer data. Where applicable anytime data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase) and the night surfer data is valid for 30 days from purchase (not exceeding the month of purchase). You are able to purchase additional data should your monthly allocations run out. This is a once off purchase which you pay for immediately. Where applicable unused data will only rollover if the service is active and paid up to date. Where applicable unused anytime top up data is valid for 60 days from purchase and night surfer top up data is valid for 30 days from purchase. The Telkom Fixed LTE 10GB+10GB service does not include rollover of anytime data or topup data, the data is available in the month of purchase only.

 

Data is used in the following sequence:

 

  • Anytime data
  • Anytime top up data

 

During Night Surfer Hours 12am to 7am

 

  • Night surfer data
  • Anytime data
  • Anytime top up data

Data usage information and data balances are provided to TheWifiBros™ once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

 

This service is a mobile wireless service which can be used anywhere within Telkom Fixed LTE Coverage areas. TheWifiBros™ will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

 

Services purchased packaged together with a modem must be used in the modem provided, failure to do so may result in the service not working. The make and model of the modem will be determined at Telkom’s discretion.

 

The modem carries a 1 year Warranty if ordered through TheWifiBros™ together with the Telkom SIM, device warranty claims for the modem will be handled by TheWifiBros™ who will deal directly with the Supplier on the client’s behalf.

 

In line with the Consumer Protection Act, TheWifiBros™ has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. The cost of returning the device is the responsibility of the client and will be charged to the clients account if arranged by TheWifiBros™.

 

A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data. We will re-calculate the amount due according to the date of activation and credit the initial prorata invoice generated on the purchase date. Any credit amounts will be used towards the next invoice due and any amounts due will be processed immediately against the default payment method on the profile.

 

The only payment method that will be accepted for the purchase of this service is Credit Card, please note that any other services already on the profile which the purchase is being made on will automatically update to Credit Card. The SIM/Device will be delivered within 10 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 72 hours for activation of the service.

 

The purchase of the Telkom Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to TheWifiBros™, as such please be advised that your personal details will be received by the courier, courier company and TheWifiBros™. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here:

http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

 

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.